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Can I return the product?
Yes, you have 14 days after receipt to change your mind (product unused, in its original packaging).
Used products are not eligible for a refund.
How do I make a return?
Send an email to contact@platypool.com with your order number, the reason for the return, and photos. Return shipping costs are your responsibility, unless the error is on our part or the product is defective.
What if I don't pick up my package from the pickup point?
When will I be refunded?
Within 7 days after receipt and inspection of the product.
What should I do if the product is defective?
Contact us within 48 hours at contact@platypool.com: we'll replace the defective part or issue a free refund.
Your order ships the next day and is delivered in 2 to 4 days
Born from a family story
It all started in Mougins, on the French Riviera, when Jean-Jacques — my father, an inventor at heart — was looking for a simple, fast, effortless way to clean the pool at his hotel. In 2020, I tried his idea for the first time, and that's when it clicked: Platypool was an obvious win. In just 2 years, more than 10,000 families across France and Europe have adopted it.
No more scooping with a net! Clean your pool in 2 minutes instead of 20.
✓ XXL 2m net: covers the full width of your pool in a single pass
✓ 2-in-1: cleans the surface AND the waterline at the same time
✓ Fits all pools: in-ground or above-ground, any size or shape
✓ Large capacity, up to 7 kg: leaves, insects, pollen...
✓ Floating and lightweight (800 g): easy to handle with one finger
✓ 1-minute assembly: 4 steps, no tools needed
✓ Chlorine- and UV-resistant materials — recyclable
✓ French innovation: winner of severals medals at Concours 2021 and 2026
Above-ground pool demo:
★★★★★
"It rakes the surface and scrubs the edges well with the brushes. Even with our very wide pool, it's spotless. Well designed, nothing to complain about. I recommend it."
★★★★★
“It’s quick and easy. There’s just a little knack to getting the hang of the angles, but you’ll understand it in 5 minutes.”
★★★★★
"Received this morning! My pool is 6m wide so I do two passes, but it's still much faster than my old skimmer net!"
★★★★★
"Before, I used to spend 15 minutes with my old landing net, going around in circles. Now, 1 minute is enough. And without back pain!"
★★★★★
“At 73, I appreciate a product that truly simplifies my life. And that's rare.”
★★★★★
"I no longer get tired cleaning my pool. It's quick, it works, and it saves a ton of time."
★★★★★
"Original product, very practical for cleaning the surface in a short time."
★★★★★
"Easy to assemble. I have an above-ground pool and I thought it would be a struggle, but everything was collected in one go. Very good product, I recommend it."
★★★★★
"In 1 minute, everything is clean. Even the walls are scrubbed thanks to small sponges on each side. Honestly, it's great!"
